Terms of Service

1. Who we are

Hooka (hereinafter, "the Service") is operated by TRAILFOX LTD, a company incorporated in England & Wales and registered at Companies House under number 14926686, with registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (hereinafter, "we"). You can contact us at privacidad@hooka.to.

By signing up for or using the Service you accept these Terms. If you do not agree, do not use the Service.

2. What the Service is

Hooka is a SaaS tool that helps you manage direct messaging (DMs) on TikTok at scale: connecting your accounts, organizing leads, creating message campaigns, and managing replies in a unified inbox. The Service is provided "as is" and may evolve over time.

3. Account and access

• You must be of legal age and have the legal capacity to enter into a contract.
• You are responsible for keeping your credentials confidential and for all activity carried out from your account.
• You must provide accurate information and keep it up to date.

4. Acceptable use

You agree to use the Service lawfully and, in particular, NOT to:

• Send spam or content that is misleading, fraudulent, illegal, defamatory, or that infringes the rights of third parties.
• Contact people who have requested not to be contacted or who are on your suppression list.
• Breach applicable data protection and commercial communications regulations.
• Attempt to compromise the security of the Service or use it to harm third parties.

You are solely responsible for the content of your messages, your recipient lists, and obtaining any consent the law requires to contact them.

5. Connecting TikTok accounts

To use the Service you connect your TikTok accounts by scanning a QR code. We neither ask for nor store your TikTok password: the Service stores the official session cookies that TikTok issues, encrypted, so it can operate on your behalf. You can disconnect an account at any time from the dashboard. You declare that you own or are authorized to use each account you connect.

6. Risk and TikTok limitations

TikTok is a third-party service that is independent of us. Automating activity on TikTok may breach its terms of use and lead to limitations, suspensions, or account closures by TikTok. You use the Service at your own risk: we do not guarantee any results or the continuous availability of features that depend on TikTok, and we are not liable for any actions TikTok takes on your accounts.

7. Plans, payments and cancellation

• The Service is offered through a recurring paid subscription. The prices and limits of each plan are shown before you subscribe.
• Payments are processed through Stripe. We do not store your card details.
• The subscription renews automatically at the end of each period until you cancel it.
• You can cancel at any time; you will keep access until the end of the period already paid for. Unless the law requires otherwise, amounts already paid are non-refundable.

8. Intellectual property

The software, brand, and content of the Service belong to us or our licensors. Your data and the content of your campaigns remain yours; you grant us only the license necessary to provide you with the Service.

9. Availability and liability

We make reasonable efforts to keep the Service available, but there may be interruptions due to maintenance, incidents, or causes beyond our control. To the extent permitted by law, we are not liable for indirect damages, loss of profits, or loss of opportunities, and our total liability is limited to the amount you have paid us in the last 3 months.

10. Suspension and termination

We may suspend or terminate your access if you breach these Terms or if your use puts the Service or third parties at risk. You can stop using the Service at any time by cancelling your subscription.

11. Data protection

The processing of personal data is governed by our Privacy Policy.

12. Changes to the terms

We may update these Terms. If a change is significant, we will notify you by a reasonable means. Continued use after the update implies acceptance of it.

13. Governing law

These Terms are governed by the law of England & Wales, and the parties submit to its courts. If you contract as a consumer, you also retain the mandatory rights granted to you by the laws of your country of residence, which this clause does not limit.